Tuesday, July 2, 2013

Motorola SURFboard SBV5220 Digital Voice Modem with Integrated Battery Backup

Motorola SURFboard SBV5220 Digital Voice Modem with Integrated Battery BackupBought this eMTA modem (for use with digital internet and phone) after Comcast told me I would be charge a $7/month rental fee automatically for using theirs. They said that this modem was not sold anywhere, but that if I found one that was compatible, it would work and the fee would be waved. When the installation technician (a contractor who is not an employee of Comcast) came to set up my phone and cable, they hassled him about the modem, but he was on my side and made it work.

According to Comcast's website, there are only SOME geographic areas where they allow you to use your own eMTA modem, but they do not say what those areas are (I am in the Northwest Seattle area). I suspect that if you have an installation technician who does not work for Comcast, you will have no problem getting this thing to work for you.

Another note the thing looks and feels big and bulky, so if something "sleek" is what you are looking for, this is not the modem for you. Integrated battery back up is great if the power goes out, you will still have phone service.

I purchased one of these modems and Comcast would not allow me to use it with their digital voice service. I filed a complaint with the better business bureau, but again was told by the vice president of the digital voice division that it cannot be used even though they installed the same modem for me to use their service.

Comcast is working with Motorola to come out with self install kits so you cannot use your own EMTA unit until that process is completed.

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I had to return the modem back to the seller as Comcast would not allow me to use the modem I purchased online.

Read Best Reviews of Motorola SURFboard SBV5220 Digital Voice Modem with Integrated Battery Backup Here

I've had this modem for about a month now. It's just as good as the other Motorola modem (SB5101) I bought earlier this year from Walmart which was less than $60. The biggest difference is this one is almost twice the size as the SB5101 because of its battery backup and its a lot heavier too. Anyway I moved and got a package deal from Cox that included tv, internet and phone service so they threw in this modem as part of the deal. Of course I don't get to keep if I end my service but who cares? Great product and a great deal from Cox.

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After buying this modem, I felt stupid for paying comcast all these years when I could have bought this one and saved myself a ton of money. Oddly enough it was the friendly comcast rep who suggested that I buy this instead of paying for a rental.

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